Refund Policy

Return and Refund Requests

If you receive a damaged, defective or incorrect item, please contact AEDKart as soon as possible at contact@aedkart.com. Include your order number, product name, photos or video of the issue, and a short explanation so our team can review your request.

Condition of Returned Items

Returned items should be unused, in their original condition and with original packaging where possible. Items that are used, damaged after delivery, missing accessories or returned without reasonable proof of issue may not qualify for a refund or replacement.

Non-Returnable Items

For hygiene and safety reasons, some personal care, beauty, health, intimate, consumable or opened sealed products may not be eligible for return unless they arrive damaged, defective or incorrect.

Refund Method

Approved refunds are processed according to the original payment method or another method confirmed by AEDKart. Bank and payment provider processing times can vary.

Replacements

Where available, AEDKart may offer a replacement instead of a refund. Replacement approval depends on stock availability and the nature of the issue.

Customer Support

For any return, refund or replacement question, email contact@aedkart.com. Our team will review your request and guide you through the next steps.